Patient Rights, Safety & Services Described in Q & A Session

Patient Rights, Safety & Services

Welcome to TAM Physio and Rehabilitation Medicine Centre. We are committed to empowering your recovery through advanced, evidence-based care. Below, you will find answers to common questions about your rights, our services, and our strict safety policies.

What is the mission of TAM Physio & Rehab?

Our mission is to empower the people of Sharjah and the UAE to overcome pain and injury. We provide a clear, honest path to recovery through advanced, conservative, and evidence-based physiotherapy. We focus on patient education, eliminating unnecessary procedures, and restoring your optimal function and quality of life.

What are my rights as a patient at your centre?

We uphold a comprehensive charter of patient rights, which includes your right to:

Be treated with dignity, respect, and without discrimination.
Receive clear information about your care, diagnosis, and treatment plan in a language you understand.
Give informed consent and refuse or discontinue treatment.
Have your privacy and confidentiality protected.
Have family members participate in your care.
Be informed of all services and associated fees.
Express complaints and receive prompt attention.

What specific services do you offer?

We specialize in purely medical therapeutic massage and manual therapy as integral components of a prescribed physiotherapy rehabilitation plan. All our hands-on techniques are evidence-based, performed by licensed physiotherapists, and are solely for therapeutic purposes to treat specific musculoskeletal conditions.

How can I provide feedback or file a complaint?

Your feedback is vital. Please speak directly with your therapist or the clinic manager. You may also contact our management via the official channels listed on our website. We are committed to resolving any concerns promptly and fairly.

Should you have any further questions, our team at TAM Physio & Rehab is always here to assist you on your journey to recovery.

You can reach us out at E-mail: info@tamphysioandrehab.com What's App: +971507005472

What is your absolute policy regarding professional boundaries and misconduct?

We maintain a zero-tolerance policy. Any interaction of a sexual nature between a therapist and a patient is strictly and unequivocally prohibited.

Therapist's Duty & Right:

Our licensed therapists are trained and empowered to immediately STOP any treatment session if a patient's behavior breaches professional boundaries. The therapist will inform the management immediately.

Consequences for Misconduct: If a therapist is found to be involved in any sexual misconduct, they will be immediately terminated and the incident will be reported to the relevant UAE and Sharjah Police Authorities for legal action under UAE law.
Patient Accountability: If a patient initiates any act of sexual misconduct, the treatment session will be terminated immediately and the full session fee will be charged. A formal incident report will be filed with the concerned authorities as per medical guidelines. The company will not be liable for any expenses incurred by the patient as a result of such actions, and the patient will be subject to full legal and judicial procedures under UAE law.

What are my responsibilities as a patient?

To partner with us for your recovery, we encourage you to:

What are my responsibilities as a patient?

To partner with us for your recovery, we encourage you to:

Speak up and ask questions about your care.
Provide accurate information about your health.
Participate actively in decisions about your treatment plan.
Inform us of any changes in your condition.
Show respect and courtesy to our staff and other patients.

What happens in an emergency during a session?

Your safety is paramount. Our staff are trained in basic emergency response. In the event of a medical emergency, we will provide immediate assistance and promptly contact emergency medical services (999) and, with your consent, your designated family member or physician.